FAQs

FAQs

  • Puresa, derived from the word "pure," carries a heartfelt meaning. The "S" represents Satomi and the "A" symbolizes Akari. Our designs are not only crafted with skill and creativity but are also infused with the essence of love and the beauty of nature that resides deep within us. Puresa is a reflection of our purest intentions, a celebration of the precious bond between people.

  • We do not accept returns due to how every piece is handmade but we can adjust the length of your pieces!

    For international shipping please remember to select the International Shipping option when choosing your preferred shipping method, as we are thrilled to offer worldwide delivery!

  • Once your package has been shipped, please note that it is beyond our control; therefore, we kindly request you to double-check your shipping address. We are not responsible for any lost or stolen items. In the event of a delay, we will make every effort to assist you. For any further inquiries, please don't hesitate to contact us via email. In case of a missing package, we recommend reaching out to your local post office for assistance.

  • To ensure the lasting beauty of your Puresa jewelry, we kindly advise keeping it away from water. By doing this, you can continue to treasure and enjoy your Puresa jewelry for years to come.

    We also offer a service where we cleanse and repair your pieces allowing you to continue embracing its beauty and significance for as long as possible.